Hiiii cutie pies! At Ylian, we’re all about creating clothes you love and making sure you feel good about shopping with us. That includes protecting your privacy! This Privacy Policy explains how we collect, use, and look after your personal information when you visit our website https://ylian.store or shop our awesome collections. We want you to understand exactly what’s going on with your data, so we’ve tried to keep this as clear and straightforward as possible.
What Information Do We Collect?
Think of it like this: we collect information to make your shopping experience better and to keep everything running smoothly. Here’s the lowdown on what we gather:
* Information You Give Us Directly: This is the stuff you share when you create an account, place an order, sign up for our newsletter, or get in touch with our amazing customer service team. It includes things like:
-Your name
-Email address
-Shipping address (so we know where to send your goodies!)
-Billing address (for payment processing)
-Phone number (in case we need to reach you about your order)
-Payment information (like your credit card details – don’t worry, it’s securely processed!)
* Information We Collect Automatically: Like most websites, we automatically collect some info when you visit our site. This helps us understand how people use our website and how we can make it even better. This includes:
-Your IP address (a unique number that identifies your device)
-Browser type (like Chrome, Safari, or Firefox)
-Operating system (like Windows, macOS, Android, or iOS)
-Referring URLs (the website you came from before landing on ours)
-Pages you visit on our site
-The dates and times of your visits
-We use cookies and similar technologies (more on those below!) to collect this info.
Order Information: This includes details about the awesome clothes you buy from us, your order history, and any custom sizing or style preferences you share.
Communications: We keep a record of any emails, chat logs, or customer service inquiries you send us, so we can provide the best possible support.
How Do We Use Your Information?
We use your information to do all sorts of things that make your experience with Ylian fantastic! Here’s a breakdown:
Getting Your Orders to You: We use your info to process and ship your orders, send you confirmations and updates, and handle any returns or exchanges. Basically, to get those amazing clothes to your doorstep!
Making Your Account Awesome: We use your info to create and manage your account, personalize your shopping experience, and let you track your orders.
Providing Stellar Customer Service: We use your info to answer your questions, provide support, and resolve any issues you might have. Our customer service team is here to help!
Sending You Updates (If You Want Them!): With your permission, we’ll send you newsletters, promotions, and updates about new arrivals and special offers. You can unsubscribe at any time – just click the “unsubscribe” link in our emails. We promise not to spam you!
Making Our Website Even Better: We analyze website usage to identify trends and improve our site’s performance and content. We want to make sure you have the best possible browsing experience.
Keeping Things Safe and Secure: We use your info to detect and prevent fraud and protect our business and customers.
Following the Rules: We use your info to comply with any applicable laws and regulations.
Who Do We Share Your Information With?
We work with some trusted partners who help us run our business and provide you with the best possible service. Here’s who we might share your info with:
Service Providers: We share info with companies that help us with things like payment processing PayPal, direct transfer…, shipping UPS, FedEx, …., email marketing, website hosting, and data analysis. We only share the info they need to do their jobs, and they’re all required to protect your privacy.
Payment Processors: When you buy something from us, your payment info is handled by our payment processor. They’re experts at keeping your payment details safe and secure. Check out their privacy policy for more info on how they handle your data.
Shipping Partners: We share your shipping address and contact info with our shipping partners so they can deliver your orders right to your door.
When the Law Requires It: We may share your info if we’re required to do so by law or in response to a valid legal request (like a subpoena or court order).
If Our Business Changes Hands: In the unlikely event that we merge with another company or sell our business, your info may be transferred to the new owners.
Your Rights – You’re in Control!
You have the right to control your personal information. Here’s what you can do:
See Your Information: You can ask us to show you the personal information we have about you.
Correct Your Information: If you see something that’s not right, you can ask us to correct it.
Delete Your Information: You can ask us to delete your personal information, although we might need to keep some info for legal reasons.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
Get a Copy of Your Information: You can ask us for a copy of your personal information in a format you can easily take with you.
To exercise these rights, just get in touch with us at ylianmoma@gmail.com We’re here to help!
Cookies and Tracking Technologies – What Are They All About?
We use cookies and similar technologies to make our website work better and to give you a more personalized experience.
What are Cookies? Cookies are small data files that are stored on your computer or mobile device when you visit a website.
Why Do We Use Them? We use cookies for a few reasons: To Make the Website Work: Some cookies are essential for our website to function properly, like letting you add items to your cart and check out securely.
To Improve Performance: These cookies help us understand how people use our website, so we can make it faster and easier to use.
To Personalize Your Experience: These cookies allow us to remember your preferences, like your preferred language or currency.
To Show You Relevant Ads: These cookies help us show you ads that are tailored to your interests.
Your Choices: You can control cookies through your browser settings. You can choose to block all cookies or only certain types of cookies. Keep in mind that blocking cookies might affect your ability to use some features of our website.
How Do We Keep Your Information Safe?
We take the security of your personal information seriously. We use a variety of measures to protect your data from unauthorized access, use, or disclosure, including:
Encryption: We use encryption to protect your payment information when you make a purchase.
Secure Storage: We store your personal information on secure servers.
Limited Access: We only allow authorized personnel to access your personal information.
Regular Security Checks: We regularly assess our security measures to make sure they’re up to date.
While we do our best to protect your information, no method of transmission over the internet or electronic storage is 100% secure. So, we can’t guarantee absolute security.
A Note About Kids’ Privacy
Our website is designed for adults. We don’t knowingly collect personal information from children under the age of 18. If you’re a parent or guardian and you think your child has given us personal information, please contact us, and we’ll take steps to delete it.
Changes to This Policy
We might update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We’ll post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to check this policy periodically to stay informed. If you keep using our website after we make changes, that means you accept the new policy.
Get in Touch!
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us!
[Your Contact Email Address]
[Your Phone Number (Optional)]
We’re always happy to help!